Www. BookingAfriq.com
General System program
Frequent questions
To ease your research in Www. BookingAfriq.com, we request that you should go through the various answers provided for the most Frequently Ask Questions. These questions are classified according to the following categories:
- Research
- Types of rooms and Price setting
- Credit cards
- Guaranteed BookingAfriq.com
- The Club Discount Hotel card
- Booking Procedure
- Conditions of the hotel
- Cancellation / Modification of reservation
 How to find available hotels on the dates that interest me most?
 BookingAfriq.com systems Offers many type of research to permit you; view hotels destination, equipment, rate, site, and star. This is available with the option Advanced search.
How to search hotels with family rooms?
The number of persons and the type of room is on the Hotels’ Presentation Form, but you can consult rooms’ description form.
Where do we find Hotel’s link (coordinates)?
They will be pointed out in the confirmation e-mail once you make a reservation.
Important: once you make a reservation, you can consult it, print it, cancel it or ask for a modification by clicking on My Reservation
How to go to the hotel?
Your reservation confirmation is on the page «My Reservation» it contain a link which will permit you obtain the route (itinerary). If you did not obtain a street plan and you wish to phone the hotel upon your arrival, go to BookingAfriq.com hostess present at the airport for information assistance .You may also call the contact number of the hotel which is on your reservation confirmation form.
Which are the different types of rooms?
Details of types of rooms are within sight on the hotels’ form
We travel with children, is it possible to have an extra bed / babies’ curt in the room?
We recommend you to reserve a room according to the number of persons who will occupy it and if you travel with children, check child option and specify his age.
Is it possible to ask for an extra bed and if yes, is it a chargeable service?
We recommend you to reserve a room according to the number of persons who will occupy it. If you will need an extra bed asked the hotel during the time of reservation.
Are the rates on your Internet site per person or per room?
Except contrarily stipulated, all rates mention on our BookingAfriq.com Internet site are per room and per night.
Does Booking.com charge for reservation?
No, we do not invoice expenses of reservation to the customers, not even to the hotel.
Is the breakfast included in the price?
It depends on the hotel and on the type of room chosen. Please consult the hotel rooms’ description
Are taxes included in the room prices?
Everything depends on the hotel and on the type of room chosen or on the legislation of the country. Please consult descriptions on the hotels’ page.
In what currency are prices drawn up?
The hotels rates on our site are in local currency or Euro. You can always use the converter on our site to help you know the equivalent in your currency.
Where must the customer make payment?
The customer during online reservation gives the information on his credit card or information of other means of payment acceptable by the hotel notably the Order Form through the site to guarantee his reservation, but the real payment is made in the hotel at arrival or at departure depending on the hotel.
What is BookingAfriq.Com Hotel Club Discount card?
It is Club Discount Hotel members discount card which its holder may use in making reservation so as to benefit price reduction in hotels participating in the Discount Hotels program. These hotels sign a contract with BookingAfriq.com and offers in this contract to sell their rooms at a discount price of-30,-40,-50 % of the public price of their room.
Can we pay with this card?
No, this card is for reduction only.
Where can we get this card?
From www.BookingAfriq.com or from an affiliate partner
Why must I provide my bank information?
It is the hotel which demands a credit card in the course of validity to guarantee reservation in case of late cancellation or not showing up. It equally reserves the right to demand a pre-authorisation to access your credit card to be sure it has enough potentials to handle your demands.
Do hotel demand for an account or advance payment?
Normally all payment should be made to the hotel during the period of stay. You must also know that most hotels have their peculiar conditions. For more information, contact the hotels’ file. In case you guaranteed your reservation by Order Form the hotel saves the right to demand a payment account before check in.
What types of credit cards are accepted to guarantee reservation?
Please see the cards and means of payment accepted on the hotel file
Is it possible to pay my bill to the hotel with a credit card other than that used to guarantee the reservation?
Of course, even in cash or any other means accepted by the hotel.
Can I use a debit card to make a reservation?
Not because a debit card can not guarantee a reservation.
Is it possible to book without a credit card?
No. A credit card is required to make a reservation.
YES if the hotel accepts purchase orders as booking collateral
Is it safe to enter my credit card number?
Your bank information passes through a secure server. Our site is particularly tight, thanks to our security system.
How do I know if my Booking is confirmed?
When you receive after your reservation request registered online a confirmation with your booking number. Please note your reservation number and your PIN, or print the page for future reference. You will receive an e-mail confirmation to the e-mail address indicated during the booking process. You can also check on the confirmation on the page My <<Reservation>>
Is it possible to book through phone?
Yes, please bring a valid credit card and dial the number below:
TEL LOCAL 33 06 19 59 INTERNATIONAL 00237 33 06 19 59
I booked but I did not receive confirmation by e-mail. What should I do?
First check your 'Spam'.
Secondly use your PIN number and your reservation number to consult the page "My Booking". Finally, if you need help, please contact us exclusively by e-mail to réservations@BookingAfriq.com.
Can I ask for special reservations or services not present on the site?
Contact us by mail: reservations@BookingAfriq.com
How many rooms can I book in one reservation?
You can book only on the site and equally in the light of the number of hotel rooms available and the number of rooms you need. Out of experience we advise you to contact us at reservations@BookingAfriq.com. If you want to book more services or long-term stay, we can always get better rates than those online for you.
Is it possible to book only for the day?
It is not possible to book a hotel room for use during the day. On our website, the minimum stay is one night.
Is it possible to rent meeting or conference hall for marriage ceremony?
YES, you can do that by mailing directly to reservations@BookingAfriq.com
When comes the Order Form?
when you can not provide a valid credit card to secure your booking
What is the role of Order Form?
To ensure your reservation with the hotel
How does it work?
When you click on the option "Guarantee order", you must wait for response from the hotel in return, once it arrived, you can validate your reservation and your order will be transformed into a payable bill by the hotel. And in case of reservation cancellation, lateness or absence, the hotel reserve the right to demand payment of the first night. And if you do not pay, the hotel will inform BookingAfriq.com which will honour that by informing all hotels of its platform of your insolvency and therefore a ban will be placed on you forbidden you from any reservation until the invoice of the hotel is resolved.
What are the arrival and departure times of the hotel?
The schedules are listed on the hotel page
I will like to leave after the hours of departure indicated. What should I do?
In general, it is impossible to obtain prior consent for a late departure because it depends on the availability of rooms. We advise you to contact the reception during your stay on whether you can leave later. Please note that this service may incur extra costs in terms of hotels and periods.
I think I am not going to arrive on the arrival times indicated. Should I continue with my booking registration?
Only the hotel can confirm arrival times different from those shown on its page. During the booking process, we advise you to indicate your approximate time of arrival. Once your reservation is effected, please contact the hotel directly to confirm your arrival time. Its information can be found in confirmation e-mail and on the page “My Reservation”.
How do I know if the hotel has parking and if so, how do I book it?
The availability of parking and its rate are shown under the heading "Conditions of the hotel - Parking. If a reservation is required for this service, you should contact the hotel directly after your reservation is confirmed. You can find the details in the confirmation e-mail.
How do I know if the hotel offers a shuttle service and if so, how do I book it?
Thank you for consulting the services in the presentation form of the “hotel "- to check availability. If a reservation is required for this service, you should contact the hotel directly after your confirmed reservation for booking and confirm any additional costs. You will find contact details in the confirmation e-mail. Please sent details of your flight for the hotel may need them once your booking effected.
I wish to book a smoking room but only non-smoking rooms are available. How do I request a smoking room?
It may be that the hotel does not offer smoking rooms, make inquiry about that during the process of your reservation.
How do I cancel or modify my reservation?
Please log on the page My Reservation and follow the instructions, cancellation fee may be charged.
Where can I find the cancellation policy of the hotel?
Your reservation time is on the hotel page
How do I know if my reservation has been cancelled?
After you cancel your reservation, you receive an e-mail confirming your cancellation. If you do not receive this e-mail, please check your "Spam" in your email. In the absence of confirmation, please contact our customer service via phone: +237 33 06 59 19 or send an e-mail with the details of your reservation at the following address: réservations@BookingAfriq.com |
